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Upcoming Changes

Smoother Integration Ahead: The Benefits of iTero API Migration

Introduction

To strengthen our partnership and drive innovation, we are migrating the iTero solution to enable your applications to integrate with iTero platforms in a more flexible manner and utilize our resources more efficiently. This transition opens new opportunities for flexibility and scalability, allowing you to invest less in maintenance and more in delivering superior customer experiences.

What's Changing & Key Benefits

The migration introduces key enhancements designed for stability and ease of use:

  • Stable Service URL: New, permanent service URLs are being introduced, ensuring consistency despite future infrastructure changes. This builds a more reliable and resilient integration.

  • Automatic Region Detection: Discovery endpoint now dynamically provides region-specific routing (it returns the domain and path), the automatic region detection to guarantee consistent performance.

  • Longer-Lasting Tokens: Refresh tokens remain valid indefinitely, provided the associated account shows at least some API activity every three months.

  • Streamlined File Downloads: The file download functionality is now integrated directly into the Get Orders and Get Order By RXID responses.

Conclusion

These updates are intended to establish a more stable integration, significantly lowering the maintenance required as the platform evolves.

Next Steps Guidance

Migration is currently in progress. Should you have any questions, please do not hesitate to contact us: iteroapisupport@aligntech.com.

Note

This migration does not apply to China at this stage.


Upcoming change for all partners using iTero Generic API

A mandatory change that will happen in the near future is the move from OAuth2.0 to Auth0.

All Partners will have to move to Auth0 to continue using the iTero Generic API.

iTero will make an initial announcement with the details of the change and what's necessary to update. During the transition period, both OAuth2.0 and Auth0 will be supported concurrently. This dual support is designed to give partners ample time to make the switch without disrupting their operations.

Deadlines for the move will be shared when the information becomes available. It is important to stay vigilant to the iTero newsletter and plan your transition accordingly to avoid any service interruptions

Any questions or concerns can be addressed to the official support email: iteroapisupport@aligntech.com

Note

New partners that wish to create a connection with iTero should keep in mind that an additional overhead will be required for the integration to move from OAuth2.0 to Auth0 in the future.